PRIVACY POLICY
POPIA COMPLIANT
Last Updated: 09/04/2026
1. INTRODUCTION
Sinno Technologies Africa (Pty) Ltd (“Sinno”, “we”, “us”, or “our”) is committed to protecting your
personal information in accordance with the Protection of Personal Information Act (POPIA) of South
Africa.
This Privacy Policy explains how we collect, use, store, and protect your personal information when
you use our services, website, or interact with us.
2. INFORMATION WE COLLECT
We may collect and process the following personal information:
2.1 Personal Identification Information
• Full name and surname
• South African ID number or passport number
• Date of birth
2.2 Contact Information
• Mobile number
• Email address
• Physical and postal address
2.3 Service Information
• Service address/location
• Package selection
• Usage data (non-content, network-related data)
2.4 Financial Information
• Billing details
• Payment history
2.5 Technical Information
• Device identifiers
• IP address
• Browser and usage data (for website interactions)
3. HOW WE COLLECT INFORMATION
We collect information when you:
• Sign up for our services
• Contact us via phone, email, or website
• Use our network or public Wi-Fi services
• Participate in surveys or community engagement initiatives
4. PURPOSE OF PROCESSING
We process your personal information for the following purposes:
• Providing and managing internet services
• Installation and technical support
• Billing and payment processing
• Customer communication and support
• Service improvement and network optimisation
• Legal and regulatory compliance
• Fraud prevention and security
5. LEGAL BASIS FOR PROCESSING
We process personal information based on:
• Your consent
• Performance of a contract (service agreement)
• Compliance with legal obligations
• Legitimate business interests
6. SHARING OF INFORMATION
We may share your personal information with:
• Employees and authorised contractors
• Third-party service providers (e.g. installers, IT support, payment processors)
• Network infrastructure partners
• Regulatory authorities or law enforcement where required by law
All third parties are required to handle your data securely and in compliance with applicable laws.
7. DATA SECURITY
We take reasonable technical and organisational measures to protect your personal information,
including:
• Secure servers and systems
• Access controls and authentication
• Monitoring for unauthorised access
However, no system is completely secure, and we cannot guarantee absolute security.
8. DATA RETENTION
We retain personal information only for as long as necessary to:
• Provide services
• Meet legal, tax, and regulatory requirements
• Resolve disputes
When no longer required, data will be securely deleted or anonymised.
9. YOUR RIGHTS (UNDER POPIA)
You have the right to:
• Access your personal information
• Request correction or deletion
• Object to processing
• Withdraw consent (where applicable)
• Lodge a complaint with the Information Regulator
• 10. COOKIES AND WEBSITE USAGE
Our website may use cookies and similar technologies to:
• Improve user experience
• Analyse website performance
• Enhance security
You may disable cookies in your browser settings, although some features may not function
properly.
11. PUBLIC WI-FI USERS
Users accessing Sinno public Wi-Fi services acknowledge that:
• Basic connection data may be collected for security and performance purposes
• Usage may be monitored to prevent abuse and ensure compliance with applicable laws
We do not monitor or store the content of your communications unless required by law.
12. THIRD-PARTY LINKS
Our website or services may contain links to third-party platforms. We are not responsible for their
privacy practices.
13. DATA BREACHES
In the event of a data breach, Sinno will:
• Take immediate steps to contain and investigate
• Notify affected users where required
• Report the breach to the Information Regulator if applicable.
14. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be communicated via our website
or other appropriate channels.
15. CONTACT DETAILS
Sinno Technologies Africa (Pty) Ltd
Email: info@sinnotech.africa
Phone: 063 473 5873
Website: www.sinnotech.africa
16. INFORMATION REGULATOR
If you believe your personal information has been processed unlawfully, you may contact:
The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
17. ACCEPTANCE
By using our services, you acknowledge that you have read and understood this Privacy Policy and
agree to the processing of your personal information as described herein